| Q.
How many calls are made on each account? |
| A. The number
of calls is determined by the amount of work
necessary to resolve the account. Dependent
upon the patient’s response, some accounts
require more phone work than others. There
is no set limit. |
| Q.
How long is your timeline? |
| A. Our basic
timeline is 70-75 days from date of list.
However, depending upon any status changes
that take place such as insurance inquiries,
balance disputes, etc. it could take longer
to identify bad debt or to establish a payment
arrangement. |
| Q.
How are your representatives compensated? |
| A. Our representatives are compensated
with a base wage and attendance bonus. |
| Q.
How do you represent yourselves, as employees
of the hospital or your company? |
| A. We are an extension of the
hospital’s business office, their billing and
payment center. We do not pose as hospital
employees or located at the hospital. |
| Q.
What are your office hours? |
| A. We are open to assist patients
from 8 a.m. to 8:00 p.m. CST Monday through
Friday and 9:00 a.m. to 1:00 p.m. CST on Saturdays. |
| Q.
How much time and effort is needed from the
hospital business office staff to support
the program? |
| A. Certainly we will require
assistance from your staff. The amount of
time varies based on the accuracy and amount
of information we receive from the hospital.
We stress the importance of access to the
hospital system so that we can retrieve much
of the information needed to resolve patient
questions ourselves. |
| Q.
Do you add notes to the hospital’s system? |
| A. Yes, in several instances.
For example, insurance follow up notes, patient
dispute claims, etc. |
| Q.
What types of reports will we receive? |
| A. Inventory reports, listings
and collections reports, payment distribution
reports, weekly cancel reports, daily reports
of processed payments and monthly address
reports are standard. We have the ability
to create many custom reports as well. |
| Q.
How many hospitals do you serve?
|
| A. We consider that to be proprietary.
However, we do serve the hospital industry
in many different regions of the country with
all sizes of clients. |
| Q.
Do your representatives have specific hospitals
to work or do they work accounts for all hospitals
? |
| A. Our representatives are educated
on the specific policies and guidelines of
all of our clients. Each client’s credit
policy and procedures are scripted into our
system and visible to our representatives. |
